This hotel suits me perfectly with great amenities like 24-hour reception, a restaurant, and a bar/lounge area. The staff assisted me with dining options on my first stay, which I appreciated. I'm looking forward to returning for Christmas!

Stylish decor and great ambiance in the bar area.

The shower drain was clogged, leading to water pooling in the bathroom.

The hotel’s décor is stylish with a chic and welcoming atmosphere, and its location along the Quayside makes it easy for seniors to access local attractions while enjoying picturesque views of the bridges and river.

More comfortable seating in public areas would help.

Had an amazing river view that made my stay super special! The spa experience was so relaxing, perfect after a long day.

tight bathroom with awkward space.

Luxurious spa treatments, unique historical hotel atmosphere, impressive buffet options for Sunday meals

Room temperature control lacked precision!!! Severely limited kitchenware for tea and coffee made it feel bare-bones!!! Surprising inadequacies in bathroom amenities seemed out of place for this hotel's standing!!!

Excellent Staff and Amazing River View

My stay was delightful, particularly due to the warm and attentive service from the staff. The best highlight was the stunning river view from my room, which truly enhanced the experience. the bathroom was a tight fit, and could use some more space.

I had a lovely 4-night stay with great breakfast options, a giant comfortable bed, and a stunning river view. I’d definitely return!

Just a reliable pick for resting in Newcastle upon Tyne with good value. The staff was incredibly helpful and kind during check-in. Make sure to ask for a room with better lighting if you want to see well in the bathroom.

The hotel has an intriguing historical atmosphere, tucked into a charming old building with character. The bar area showcases stylish decor that makes for a great ambiance when grabbing a drink after a long day.

The Standard Double Room is cramped, feeling more like an afterthought than a real space. Navigating around the bed to reach the bathroom is challenging. The breakfast area is tight, often leading to awkward moments where guests nearly bump into each other, creating a frenetic start to the morning. Inconsistent cleanliness in certain areas was noticeable. some corners of the room and bathroom could use a thorough clean. Plus, the low lighting throughout the hotel tends to cast shadows on cleanliness and adds to a gloomy overall vibe.

Oh mate, the natural cut fries with your lunch were an absolute dream! The breakfast was fresh and made to order, keeping it proper tasty. Plus, the bar staff were bang on, serving up cheeky cocktails that hit the spot after a long day exploring the quayside.

But it was a right shame the restaurant menu felt like a downgrade, lacking the flair it used to have. We ended up legging it to a nearby place for a birthday meal, cos it just didn’t cut it. And no fridge in the room? Come on!

I had a great time in the junior suite! The view was incredible, and the location was perfect for exploring the area. Plus, there was a spacious sofa and powerful shower in the room.

Felt very well taken care of, no complaints.

The dining experience was fantastic, with an impressive buffet and attentive service from the lovely staff like Tessie. I also loved the soothing head massage at the spa. it really helped me unwind after a busy day. The only minor hiccup was figuring out the extra charges for parking that added to our bill, so just be aware of that. 😊

The desserts were a sweet delight, like a kiss from the culinary gods! Plus, I met Teezy at breakfast—what a gem! The location by the river is a stunner, perfect for a stroll past stunning bridges and the Riverside market.

The dim lighting made our time feel a tad gloomy in the public areas, but at least the staff's warmth kept spirits bright!

Strongly recommend for a swift visit

Comfy room, spacious room. the bed was great, and I enjoyed the well-made coffee in the room, making my mornings perfect for exploring the city just 15 km away.

No complaints.

I had a lovely stay here, especially enjoying the quick room service and the comfortable junior suite layout. The breakfast was a delightful treat! I’ll definitely return!